|
Making Your Reservation
Reservations
We’re open Monday through Friday from 8:30 a.m. until 5:00 p.m.; Saturday and
Sunday office hours during our busy season are 9:00 a.m. until 4:00 p.m. Call
our toll free number 1-800-338-8228 and we’ll be happy to help you select the right
rental property for your needs, complete with all the details.
Reservation Deposit
Once you’ve decided on the property, you will then be required to send a deposit
to reserve it. The amount varies and is based upon the length of your
stay and the specific property selected. The deposit will be forfeited if, when you
arrive, you want to be moved to another property. You will also have to make
another deposit for the property you are moving to. MasterCard or Visa will
be accepted as payment for the security deposit when confirming reservations by phone.
This deposit is also a damage deposit and any damage to the home will be deducted
from this deposit.
Confirmation
Upon receipt of your reservation deposit, you will receive confirmation of your rental
by return mail, confirming the dates of your stay, the property reserved and all
of the information about your reservation. Check your confirmation for accuracy.
If you find a mistake, notify our office immediately.
How to Pay
If you are paying your balance by personal check, it must be received by us at least
30 days prior to your arrival. If you are paying your balance by Cashiers Check,
Travelers Check, Money Order, Visa or Master Card, it must be received by us at least
14 days prior to your arrival.
Taxes
A 6% North Carolina sales tax and a 3% Haywood County Room Tax will be collected
on the total rental amount for rentals of less than 90 days.
Checking In
The day you arrive you will come to our office to pick up your keys and be given
directions to your rental, or if you need special assistance, to be taken to your
rental. We are requesting that all check-ins be done between the hours of 2:00 p.m.
& 4:00 p.m.
Checking in After Hours
Entire amount of bill must be paid in advance of your arrival. If your balance
is paid in full, a package with keys and directions to your vacation home will
be left in the green “check-in” box located outside our office door. There will be
no packages left for renters with unpaid balances.
Cancellation Policy
In case of cancellation 60 or more days prior to the arrival date, the security deposit
will be refunded. If a cancellation is less than 60 days prior to the arrival
date, no refund will be made unless the rental unit is re-rented for the lease period.
In case of severe weather conditions preventing your arrival we will be happy to
reschedule your stay for a later date, as our previous bookings permit. Once you
arrive and pay your rent, no refunds will be made if you choose to leave early.
Security Deposit
Within thirty (30) business days following your departure, you will receive
a check for your reservation deposit that converted to a security deposit for your
stay. Security deposits will be refunded by mail only. No exceptions.
General Information
CHECK-IN TIME: 2:00 p.m. to 4:00 p.m. Monday through Sunday
CHECK-OUT TIME: 11:00 a.m. (promptly at 11:00 a.m. unless arrangements have
been made with our office)
PETS: We have several properties that will allow pets. A $100 non-refundable
pet deposit is required on these homes.
TELEPHONES: Most of our properties are complete with telephones that may be
used to make “free” local calls. All long distance calls should be either made
collect or by using your credit card numbers. No directory service calls are
to be made. Please note: the phone number to your rental unit will be listed
on the confirmation. You may give this number for emergencies to family and
friends. Some of our owners have placed a block on long distance calls.
If this is a problem, please notify the reservationist before booking.
Please Do Not Charge Long Distance Calls on Rental Phones!
If calls accidentally show up on the owners bill that were made during the time
of your stay, you will be asked to pay the charges plus a $ 20 service fee to our
office.
Keys
All keys must be returned to our office. Do not leave keys in the rental.
There will be a $5.00 charge for keys not returned.
|
SchWeb.